Monthly Maintenance Plan Guidelines
These monthly maintenance plan guidelines are designed to help property owners, HOAs, and property managers in Reno understand how our scheduled maintenance service works.
How Our Monthly Maintenance Plans Work
Each plan includes a set number of scheduled maintenance visits per month. “Plus” plans include one extra visit along with the Owner Personal Guarantee.
Owner Personal Guarantee
If work performed during a scheduled visit needs follow-up, the owner will personally return to complete it at no additional labor cost.
Submitting Work Requests
Please use our online form to submit your punch lists and maintenance requests before your scheduled visit.
⚡ NOTICE TO PORTFOLIO MANAGERS:
To protect our W-2 workforce and maintain absolute transparency, all monthly plans require digital contract signature and a scheduled site assessment prior to dispatching technicians. Your onboarding calendar invite is unlocked immediately upon checkout.
OUR ONBOARDING PROTOCOL
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Step 1: Secure Your Tier Click the subscription link to authorize your monthly recurring labor plan via our secure Square portal.
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Step 2: Sign the Master Agreement Check your inbox immediately following checkout. You will receive a secure Square Contract link to initial our standard service boundaries and non-solicitation clauses.
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Step 3: Book Your Assessment Use our integrated calendar to schedule your complimentary Property Strategy & Integration Session. We map your assets, provision your folders in the Well Done ERP, and assign your dedicated technicians.
What’s Not Included
- ✅ Emergency service
- ✅ Cleaning
- ✅ Snow removal
- ✅ Pest control
- ✅ Major plumbing or electrical work
Billing & Plan Changes
“Additional work outside of your allotted subscription days is billed at a baseline rate of $65 per hour (labor only, plus materials), subject to technician scheduling and availability.”